Addresses to which we ship: We ship within UK.

Shipping time: It takes up to 1-2 working days to process your order and another 5-7 days for the order to arrive at your door. In the rare cases, there may be a slight delay in shipment and you do not receive your order within 14 business days, feel free to contact us at uk@crazybirdbike.com

Shipping cost: All our bikes come with free shipping within Germany.

Signatures Required:Due to the high value of the e-bike, we offer signature-required shipping methods at your service, for which we charge $10 per bike. The shipping carrier is instructed to obtain a signature before delivery and should not leave packages unattended. Although starting with the COVID-19 pandemic, shipping carriers may obtain visual confirmation that the recipient acknowledges receipt of the package as an alternative to obtaining a physical signature.

Shipping Carriers: crazybird ships using Dachser

No Responsibility for Loss, Theft, or Damage:Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service. In case your order gets lost, damaged, or stolen in transit, feel free to choose the "Signature Required" shipping method.

Damage to the outer packaging is not equal to item damage. Due to the uncertainty of delivery and unforeseen circumstances, we cannot guarantee the integrity of the outer packaging. We advise the customer to claim with the carrier as soon as the customer finds any damage to the outer package. Our Customer Service support team will assist with item issues.

Restocking fee:

• For the returns of new and unused e-bikes within 14 days of receipt. Please note we’ll charge a $200 restocking fee/per bike.
• For the return of used e-bikes within 14 days, we charge a restocking fee that is 20% of the total order value.
• Deliveries that are refused will be charged a $200/per bike flat fee to partially cover our handling costs.
• Approved returns of defective items within 14 days of receipt are exempt from the restocking fee. Our Customer Service team must be notified as early as possible about this.

Return Policy 

Order Cancellation

To cancel a placed order, please contact us at uk@crazybirdbike.com before the order ships out. Submitting a cancellation request before the order ships out will not guarantee a cancellation success. Customers will receive an email confirmation if the order is successfully canceled.

We will not be able to cancel an order after the order is shipped out. Please wait for the order to deliver and contact us for a return label within 14 days of delivery. Rejecting a shipped-out order or failing to follow the return procedure might cause item loss in transit or rejection by the warehouse due to no return registration which might lead to ineligibility of refund or replacement. 

After we have received your return package and confirmed that the package is complete and the product is unused and in good condition. Please note there will be a restocking fee of $200 (per bike unit) deducted from the final refund.



Return

Customers are allowed to submit a return request within 14 days of delivery via  uk@crazybirdbike.com. Return requests submitted 14 days after the delivery date will not be approved. 

Damage to the outer packaging is not equal to item issues. Due to the uncertainty of delivery and unforeseen circumstances, we cannot guarantee the integrity of the outer packaging. We advise the customer to claim with the carrier as soon as the customer finds any damage to the outer package. The restocking fee will still be charged based on the item's conditions.To return an e-bike that is not defective or damaged out of the box, you must contact crazybird. (aka crazybirdbike.de) within 14 days of your receipt of the e-bike. A restocking is subject to change. For unused bikes, a $200 restocking fee will be deducted from the final refund. For the used bike, 20% of the total order amount will be deducted from the final refund. The e-bike must be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it and must include all items that were inside the box (charger, pedals, bell, front & rear reflectors, headlight, toolkits (9 tools in total), user manual, quick start guide, etc.). 

Customers must receive prior authorization and a prepaid return shipping label from crazybird. Warranty issues must be resolved prior to processing a return. Best to return with the original package but other boxes will also be acceptable.

To initiate a return, email us at uk@crazybirdbike.com with [RETURN REQUEST] and your order number in the title for faster processing. Please ship all approved returns using the shipping label provided during the return merchandise authorization process. 

1. Pre-Orders and Backorders and Pre-Order/Backorder Cancellations. Our backorder process is for e-bikes that have already been available but are temporarily out of stock. For all pre-orders and backorders, your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.
2. Accessory and Replacement Parts. Any purchase of accessories or receipt of a replacement part under the Limited Warranty shall be eligible for return within 14 days of receipt. Returned accessories and/or replacement parts must be unused, free of any wear and tear, dirt, dust, fragrance, or any other signs of use, and must be sealed and unopened in the same packaging and condition in which the customer received it. Customers will be responsible for paying for shipping both ways.
3. Non-returnable/non-refundable Items. Used Products, batteries, gift cards, and gifted orders shall not be returnable except in EXTREME cases of breakage/malfunction covered by our warranty. These cases must receive approval for return from the company. “Built and Delivered” fees are nonrefundable.

Refunds will be made after the Ebike is returned and inspected by the warehouse.

Non-returnable Items Include But are not limited to

1. Product from Unauthorized Reseller/Individual;
2. Damaged items caused by human factors;
3. Gift cards;
4. Insurance;
5. Non-physical products.

Refund Policy

Please contact us at uk@crazybirdbike.com to submit your refund request.

Flash sales are exempted from our price-matching policy.

The final refund amount might be subject to the deductions of restocking fees, return shipping fees, and the insurance cost of the original order.

For return orders, a refund will be approved after the return package is successfully delivered and inspected by warehouse. Customers will be notified via email and shall receive a refund back to the original payment method. Please be aware that bank or credit card companies may take additional time up to 30 days to process the refund.

Updated 15,Jul,2023

Payment Policy

Payment

PayPal and Credit Card are our preferable payments method on crazybirdbike.com. You can also use alternative payment methods - either a bank wire transfer or convenience store payment. If you want to use a bank wire transfer, please contact us at customer support with your order ID to get our bank information.

Payments may be declined or returned to you, in crazybird’s sole discretion, for any reason or no reason at all. If we accept a pre-order of any Product, your account, credit card, or other payment mechanisms will be charged upon approval by crazybird, regardless of when your purchase is expected to ship.

If any credit card chargeback of any amount is issued on an order, the Limited Warranty for that order will be paused until the chargeback has been resolved.

Tax

All applicable taxes (including sales tax) will be collected on all orders where such taxes are required to be collected.

Financing

For qualified purchasers, ebikes may be financed through crazybird's consumer financing partners. The necessary qualifications for financing an ebike purchase, and your rights and obligations associated with such purchase, are solely determined by the consumer financing partner. It is your responsibility to review and understand all terms and conditions associated with financing an ebike purchase, and you hereby acknowledge that crazybird is no way responsible for any such financing.

Refund

If you are approved for any refund, a credit will automatically be applied to your credit card or original method of payment, within 2-15 days. 

Orders Flagged as Fraud

If your order is flagged by our system as a high risk of fraud, we reserve the right to refuse to fulfill and refund your order. If you feel that a refund was made by mistake, please email us at customer support.

Privacy Notice

Chongqing Runrida Business Information Consulting Co.

Last updated July 15, 2023

crazybird Values Your Privacy

At carzybird and our family of companies, we take your personal privacy seriously and recognize that you expect privacy and security for all your personal information. We understand the need to protect and safeguard sensitive information about you, and we maintain strict standards and procedures designed to prevent misuse of your information.

We encourage you to read this privacy notice (the “Privacy Notice”) carefully to understand the information we collect and what we do with it.

crazybird. and its affiliates and subsidiaries (collectively “carzybird,” “us,” “our,” or “we”) are responsible for your information, and this Privacy Notice constitutes an agreement between you and carzybird. When you access and use our United States website (the “Site”) you acknowledge that you have read this Privacy Notice, understood it, and that you do not object to our processing activities.

This Privacy Notice describes how carzybird collects, protects, uses, and discloses information and data collected and created in the course of your access to and use of the carzybird Site, products, and services, as well as your interactions with carzybird via telephone, through mail or at our physical locations. It also explains what your rights are, which may differ depending on where you are located.

At certain points in your interaction with the Site, certain third party service providers engaged by carzybird (“Service Providers”) may be responsible for collecting information pertaining to you, your interactions with the Site, your preferences, your settings, or other general information. At other points you will need to submit various pieces of information to a Service Provider in order to take advantage of services offered by carzybird, including but not limited to making a purchase, financing a purchase, applying for employment, or entering a contest. This Privacy Notice will identify instances where your information is being collected, transmitted or stored by a Service Provider, and in such instances, your information will become subject to terms and conditions and a privacy policy operated by that Service Provider. Please see the “Access to Your Information” section below for more information about our Service Providers.

Consent

By accessing this Site, registering with carzybird, creating a user profile on our Site, or submitting information to carzybird, you consent to this Privacy Notice and the collection and use of information as described below. We will take steps to notify you and confirm that you agree at different stages of collecting information. If you do not agree with our policies and practices, you may not be able to access or benefit from certain portions of this Site.

Scope

Please be advised that this Privacy Notice applies to information that we collect:

• when you visit the Site.
• when you submit your information to us on the Site.
• when you create or use a user profile on the Site.
• when we communicate with you through email and other communications.
• through Service Providers that we work with to provide our services.
• by any other means over the course of your use of our services.

How We Collect Your Information

The only personal information we collect about you is either provided by you voluntarily or as described below under “Information Collected from Your Use of the Site.” carzybird does not collect biometrics or sensitive information relating to health, race, gender, or other special category data.

Information We Collect. If you access or submit an inquiry through our Sites, set up an account, subscribe to a service, register to receive marketing materials, participate in contests, sweepstakes or promotions, upload a photo, or receive other services, we may ask you to provide certain personal information such as your name, email address, phone number, location, and zip code, and other personally identifiable information (“Personal Information”).

We take reasonable steps to make sure that we only ask for the information we need for the purposes listed in “How We Use Your Information”. We also take steps to ensure that your contact information is accurate, complete, current, and otherwise reliable. We will only collect and process your Personal Information if we

• first obtain your consent;
• have a legitimate interest in collecting and processing the data for our direct marketing purposes; or where required or permitted by law.

We may periodically supplement the Personal Information we collect from you with personal or non-personal information about you or another person obtained from companies with whom we have marketing or other business relationships and other third-party sources. Any aggregate information that is linked or linkable to your Personal Information will be treated by us as Personal Information under this Privacy Notice.

Children Under Age 16. carzybird products and services are designed for adults, not children. As such, this Site is not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the Site. If you are under 16, do not use or provide any information on this Site or on or through any of its features/register on the Site, make any purchases through the Site, use any of the interactive or public comment features of this Site or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

Payment Information. carzybird does not collect or maintain any payment information. When you place an order for an ebike or other products all payments are processed through our third party payment processor, which as of the date of this Privacy Notice, is Shopify Inc. When you provide payment information on this Site, it will be submitted through Shopify’s payment portal. All payment information and transactions are subject to Shopify’s privacy policy and terms of use. If there is any trouble processing an order, we will use your contact information to contact you to alleviate such trouble. We do not share your personal and financial information with any third parties, except as specified in this Privacy Notice.

carzybird also works with Service Providers to provide convenient financing options for the purchase of our ebikes. When you choose to finance an ebike purchase you will be redirected to a Service Providers’ site or portal in order to submit the necessary information to obtain financing. carzybird has no right or ability to alter a decision regarding financing, and does not have access to any information related to financing, such as your credit score. All requirements for financing options are determined by the applicable Service Provider.

Information Collected from Your Use of the Site. We or a Service Provider may use Site analytics tools or other licensed technologies from third parties to collect information about you from your use of this Site. This information may be combined with other information that you choose to submit to us. This information may also be merged into aggregate information about site visitors and traffic. We also may use third-party Service Providers’ analytics tools to distinguish and analyze user behavior. Here are the details of how we do this and the reasons why:

• Log Files. We or a Service Provider may collect anonymous and technical information from your computer, including your Internet Protocol address, data about your computer or other device, the type of browser or operating system your device uses, the programs, services, and version of software you use, and the address of any linking site, when you request a web page while visiting the Site. We use this information for statistical purposes, to ensure that our pages on our Site will appear and function appropriately on your computer, to determine which site referred you to our Site, and to personalize your access to our Site or conduct our own analyses and research to improve our programs, products, services, and content. We use Service Providers to collect and analyze information, and we reserve the right to change which Service Providers collect and analyze said information in the future. If you do not agree with carzybird or its Service Providers collecting and using your anonymous and technical information as described in this paragraph, your choice is discontinue use of the Site or contact us as described under “Controlling Your Personal Information.”
• Cookies. Cookies are small text files that are stored on your computer or equipment when you visit certain online pages that record your preferences. carzybird and our Service Providers use cookies to track use of our Sites and online services. Cookies may also be used to monitor traffic, improve the Sites, make the Sites easier and/or more relevant for your use, and improve the performance of our advertising on other Sites. You can opt out of accepting cookies by adjusting your browser settings to not accept cookies or to notify you when you are sent a cookie. However, certain features of our Sites or other services may not work if you delete or disable cookies. For more information on cookies and how to disable them on your computer please visit: https://www.consumer.ftc.gov/articles/0042-online-tracking.

Generally-speaking, we use 1st and 3rd-party session and persistent cookies. The cookies set by us are called “1st-party cookies” and the cookies set by our Service Providers are called “3rd-party cookies.” Session cookies are temporary cookies that remain on your device until you close your web browser. Many session cookies are essential to make our Site work correctly, as they typically enable you to move around our Site and use our features. Persistent cookies remain on your device after you close your browser or until you manually delete it (for the former, the amount of time the cookie remains on your device will depend on the duration or “lifetime” of the specific cookie and your browser settings). Persistent cookies help us recognize you as an existing user of our Site, so it’s easier and convenient to return to our Site or interact with our services without signing in again. In addition, persistent cookies also help us recognize you when you view a resource belonging to our Site from another website or app (such as an advertisement) and help us record information about your web browsing habits during the lifetime of the persistent cookie.

• Example of cookies we use:
• Strictly Necessary Cookies: these cookies are strictly necessary for our Site to function properly and ensure our Services are accessible to you (e.g., log-in functionality, load balancing, navigation, filling in forms). The Site cannot function properly without these cookies.
• Preference Cookies: enable our Site to provide enhanced features or settings based on your previous visits and selections, such as language preferences, remembering log-in details, remember searches and filter settings, and other conveniences.
• Statistic Cookies: Statistic cookies enable us to understand how visitors interact with our Site by collecting and reporting information anonymously.
• Social Media Cookies: These cookies are used to allow you to share or like our pages and content through third-party social media websites.
• Marketing Cookies: Marketing cookies are used to track visitors across our Site. The intention is to display ads that are relevant and engaging for the individual user.
• Web Beacons. Some pages of the Site and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us or a Service Provider, for example, to count users who have visited those pages or opened an email and for other related Site statistics (for example, recording the popularity of certain Site content and verifying system and server integrity).
• Social Networking. If you access any of our Sites from a social networking site (e.g., Facebook or Twitter), or if you otherwise agree to associate your account with us through a social networking site, we may also receive Personal Information about you from such social networking site. Our receipt of your Personal Information via a social networking site is governed by the terms of use and privacy policy of the social networking site. For marketing purposes only, we may retain this information with the information we collect from you directly.

Information We Collect Offline. We collect information when you visit a carzybird retail showroom to make a purchase/payment, fill out a registration agreement, take a tour, test ride an ebike or submit an inquiry at such retail showroom. This may include:

• Your personal contact information, such as your name, address, email address, and phone number.
• Your sensitive personal information, such as your emergency contact and release information, driver’s license number, and employer information.
• Your financial information as needed to process a payment.
• Video recordings of your entrance to and exit from our retail showroom.
• Information collected offline by third parties in order to facilitate services, such as credit card, banking, or other payment-related information.

How We Use Your Information

We use your Personal Information for the purposes described at the time of collection and to manage the internal operations and security of our Site consistent with this Privacy Notice. We may also use your Personal Information for analytical and direct marketing purposes, such as:

• Sending you periodic email and newsletter communications;
• Confirming, sending, and tracking your order, subscription, or registration;
• Communicating with you about your order, subscription, or registration;
• Responding to customer inquiries;
• Sending you surveys and other communications;
• Analyzing preferences, trends, and statistics;
• Informing you of our new products, services, and offers; and
• Providing you with other information from and about carzybird.

We will only contact you in ways compatible with your communications choices. However, even if you have opted-out of receiving marketing communications from us, we may need to contact you to address questions or issues specific to the services you have requested.

Other Ways We Might Use Your Information. In addition to the specific uses and purposes described above, we might use information that we collect about you or that you provide to us, including any Personal Information:

• To present our Site and its contents to you.
• To provide you with information, products, or services that you request from us.
• To allow you to participate in interactive features on our Site or to notify you about changes to our Site or any products or services we offer or provide though it.
• To provide you with other information from and about carzybird or a business or organization with which we are associated.
• To protect your privacy and enforce this Privacy Notice;
• If we believe it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to carzybird, or to others.
• To fulfill any other purpose for which you provide your information.
• To analyze preferences, trends, and statistics.
• To protect our rights and property.
• To comply with a law, regulation, legal process or court order.
• For any other purpose with your consent.

Access To Your Information

We do not share, sell, rent, or transfer your personal information other than as described in this Privacy Notice. Your information will be accessible to carzybird employees who are trained to comply with our internal policies for handling Personal Information and assisting you in exercising your legal rights over your personal information.

Service Providers may also have access to your personal information while they are carrying out their services. However, we require all Service Providers to maintain confidentiality standards that are commercially reasonable to ensure the security of your Personal Information.

We allow some Service Providers to assist us with behavioral advertising by collecting and analyzing certain information when you visit our Sites (e.g., click stream information, browser type, time and date, subject clicked or scrolled over). These Service Providers typically use a cookie or third party web beacon to collect this information. You can find more information about opting out of behavioral advertising by visiting:

 www.networkadvertising.org/choices or www.aboutads.info/choices/

Disclosure of Your Information. We will only disclose, sell, or share your Personal Information or other information:

• To Service Providers. We may disclose, sell or share Personal Information to one or more Service Providers with which we have contracted to provide services to us or to offer the services you have requested from us. We may also disclose Personal Information to one or more Service Providers who are interested in providing services or products to you. We do not control how these Service Providers use or disclose your Personal Information.
• To Affiliated Businesses. We may disclose, sell or share Personal Information to one or more third parties that have contracted with us (“Affiliated Businesses”) specifically in order to provide you with the services you have requested. The Affiliated Businesses may contact you directly by email, telephone, regular mail, in person visits or other means. We do not control how these Affiliated Businesses use or disclose your Personal Information.
• To Affiliates. We may disclose some or all of your Personal Information with our parent company, subsidiaries, joint ventures, or other companies under common control with us, in which case this Privacy Notice will apply to the same extent it applies to carzybird.
• For Our Internal Analyses and Operations. We may disclose Personal Information to third party vendors for our own internal statistical, design or operational purposes, such as to estimate our audience size, measure aggregate traffic patterns, and understand demographic trends among our users. The use and disclosure of your Personal Information by these third parties is restricted to performance of such tasks and subject to confidentiality.
• For Legal and Other Compliance. We may disclose Personal Information when we believe it is appropriate to:

(a) comply with the law,

(b) enforce or apply this Privacy Notice or our other policies or agreements, protect our or our users’ rights, property or safety,

(c) protect our users from fraudulent, abusive or unlawful use of, our Site, or

(d) if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay.

• As Part of Business Transfers. We may disclose Personal Information as part of any merger, acquisition, debt financing, sale of company assets or other business transaction.
• As Aggregated Information. We may share or sell aggregated, anonymous information to our advertisers, business partners, and other third parties that includes or is based on information about you. We take technical and organizational measures to anonymize your information and combine it with other users’ information so that it does not directly identify you. This information may be used by those third parties for marketing, promotional or statistical purposes. We do not limit the third parties’ use of the aggregated information.

Security

It is carzybird’s policy to treat your Personal Information with complete confidentiality. We employ commercially appropriate and reasonable safeguards both online and offline to maintain the security, confidentiality, and integrity of information that we collect about you. We maintain physical, electronic and procedural security measures to safeguard your non-public personal information. We update and test our technology to improve the protection of our information about you and to assure the integrity of that information.

We educate our employees about the importance of confidentiality and customer privacy through standard operating procedures and special training programs. We take appropriate disciplinary measures to enforce employee privacy practices.

Please note, however, that no transmission of data over the internet is 100% secure. While we employ reasonable measures to protect your Personal Information, we cannot guarantee that unauthorized third parties will not defeat those measures or use nonpublic Personal Information for improper purposes. We are not responsible for circumvention of any privacy settings or security measures contained on the Site or for actions of third parties. The safety and security of your information also depends on you, and you are responsible for keeping your password confidential. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place. All Internet users should take care with how they handle and disclose their personal information.

Please refer to the Federal Trade Commission’s Site at http://www.ftc.gov/bcp/menus/consumer/data.shtm for information about how to help protect yourself against identity theft.

Third Party Sites & Advertising

This Privacy Notice applies only to information collected by carzybird. We may provide links to third party sites from our Sites as a service to our users, but we have no ability to control, and we are not responsible for, the privacy and data collection, use, and disclosure practices of third party sites. When you click on links that take you to external sites, you will be subject to their privacy policies and practices and not ours. We encourage you to review and understand the privacy policies of such sites before providing them with any information.

Third-party advertisers or ad networks may use cookies or other technologies on our Sites for various purposes, including measuring the effectiveness of their ads and analyzing and personalizing ads or other content delivered to you. We have no ability to control the privacy and data collection, use, and disclosure practices of such third parties’ sites and the privacy policies of such sites may differ from the Sites. Therefore, we encourage you to review and understand the privacy policies of such sites before providing them with any information.

Controlling Your Personal Information

Opting Out of Communications. You can modify or limit the communications we send to you by contacting us directly by email at uk@carzybirdbike.com. Please be sure to include your full name, email address, mailing address, and specifically what information you do not want to receive. If you like, you may use one of the following statements in your message to us:

• I prefer not to receive email advertisements, such as updates regarding products and services, special promotions, or upcoming events.
• I prefer not to receive direct mail advertisements, such as periodic catalogs and mailings regarding products and services, special promotions, or upcoming events.

Your rights. Depending on applicable law, you have the right to submit a complaint or object to our collection and use of your information at any time, or to require us to review, transmit, change, or delete your information that we have collected and retained. We will fulfill your request to exercise any of these rights within the applicable time period subscribed by such laws. You can exercise these rights, express concerns, or obtain additional information about the use of your personal information by contacting us as outlined below.

Retention of your Personal Information. We will only retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected and to the extent permitted or required by law.

California Privacy Rights. carzybird adopted this section to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and applies solely to residents of the State of California (“California Consumers”). Without limiting the foregoing, this section provides California Consumers with the disclosures and notices required under the CCPA. Certain exceptions and limitations may apply to a California Consumer’s rights and carzybird’s obligations under the CCPA.

No Sale of Personal Information. carzybird has not sold any Personal Information in the preceding twelve (12) months. If carzybird ever chooses to sell Personal Information, you would have the right to opt out of the sale of your Personal Information.

Right to Disclosure. California Consumers have the right to request that we disclose certain information about our collection and use of your Personal Information over the past 12 months, such as:

• the categories of Personal Information we have collected;
• the categories of sources for the Personal Information we have collected;
• our business or commercial purpose for collecting or selling that Personal Information;
• the categories of third parties with whom we share that Personal Information;
• if we sold or disclosed your Personal Information for a business purpose, two separate lists disclosing

1. (i) sales, identifying the Personal Information categories that each category of recipient purchased; and
2. style="display: contents;"(ii) disclosures for a business purpose, identifying the Personal Information categories that each category of recipient obtained.

• Right to Access. You have the right to request that we provide you with access to specific pieces of Personal Information we have collected about you over the past 12 months (also called a “data portability request”). If you submit a request for such access, we will provide you with copies of the requested pieces of Personal Information in a portable and readily usable format. Please note that carzybird is prohibited by law from disclosing copies of certain pieces of Personal Information (e.g., government identification numbers, financial account information, and passwords or security questions and answers) because the disclosure would create a substantial, articulable, and unreasonable risk to the security of the information, our business systems, or your account.
• Right to Deletion. You have the right to request that we delete any of your Personal Information that we collected from you and retained, with certain exceptions. carzybird may permanently delete, deidentify, or aggregate the Personal Information in response to a request for deletion. If you submit a right to deletion request, we will confirm the Personal Information to be deleted prior to its deletion, and we will notify you when your request is complete.
• Submit a Consumer Privacy Request. To exercise any of the above rights, please submit a verifiable consumer privacy request to carzybird by email at uk@carzybirdbike.com.

Please note that under the CCPA, carzybird is only required to respond to two requests for disclosure, access or deletion over a twelve (12) month period.

• Verification. We cannot respond to your request or provide you with Personal Information unless we can verify your identity and your authority to make the request and confirm that the Personal Information relates to you. A verifiable California Consumer privacy request must:
• provide sufficient information that allows us to reasonably verify you are the person about whom we have collected Personal Information or an authorized representative;
• describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
• Authorized Agent. You may make a verifiable consumer request on behalf of your minor child. Otherwise, only you, or a person you have designated in writing as your authorized agent or who is registered with the California Secretary of State to act on your behalf, or to whom you have provided power of attorney pursuant to California Probate Code sections 4000 to 4465 (“Authorized Agent”) may make a verifiable consumer request related to your Personal Information. If you wish to have an Authorized Agent make a verifiable consumer request on your behalf, they will need to provide us with sufficient written proof that you have designated them as your Authorized Agent, and we will still require you to provide sufficient information to allow us to reasonably verify that you are the person about whom we collected Personal Information.
• carzybird’s Response. We endeavor to respond to a verifiable consumer request within 45 days of receipt. If we require more time, we will notify you in writing of the reason and extension period. We will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding receipt of the verifiable consumer request. If we cannot comply with part or all of your request, we will explain the reasons in our response.

We do not charge a fee to process or respond to your verifiable consumer privacy request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

• Other California Privacy Rights. California Civil Code sections 1798.83-1798.84 (the Shine the Light Act) entitles California residents to request disclosure regarding Personal Information sharing with affiliates and/or third parties for marketing purposes. If you are a California resident and you would like to request a copy of this notice, please contact us at uk@carzybirdbike.com with the subject line “Request for California Privacy Information.”

Do Not Track Signals. At this time, carzybird does not respond to Do Not Track browser settings or signals. In addition, carzybird may use other technology that is standard to the internet to track visitors to carzybird Sites. For information about Do Not Track, visit www.allaboutdnt.org.

Unauthorized Use. If you become aware of any unauthorized submission of information to carzybird, including children’s information, please inform us by contacting us at the contact information listed below so that we may delete it.

Terms

Terms & Conditions. The Terms of Use, Purchase Terms, and Warranty of this Site and the carzybird services govern all matters not set forth in this Privacy Notice.

Changes to this Privacy Notice. We may occasionally make changes to this notice to ensure its accuracy. If we make changes, the revised notice will be posted online and the date of the newest version will be listed. Please check back frequently, especially before you provide us with personal information, to determine the current scope of the notice.

Contact Information

If you have any further questions about our collection and use of your Personal Information, or if you wish to exercise any of your rights over your personal information or if you have any questions about this privacy notice, please contact us at uk@carzybirdbike.com.

TERMS OF SERVICE

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OVERVIEW

This website is operated by Chongqing Runrida Business Information Consulting Co.. Throughout the site, the terms "we", "us" and "our" refer to Chongqing Runrida Business Information Consulting Co.. Chongqing Runrida Business Information Consulting Co. provides this website, including all information, tools and services available to you, the user, conditioned upon your acceptance of the terms and conditions, policies and notices all contained herein.

By visiting our site and/or purchasing anything from us, you participate in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available in a hyperlink. These Terms of Service apply to all users of the site, including an unlimited number of users who are browsers, merchants, customers, merchants and/or content contributors.

Please read these Terms of Service carefully before visiting or using our Website. By accessing or using any portion of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, these Terms of Service are expressly accepted.

Any new features or tools added to the existing repository are also subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes on our Website. It is your responsibility to check this page regularly for changes. Your continued use of or access to the Website after any changes are posted constitutes your acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell you our products and services.

SECTION 1 - ONLINE STORAGE CONDITIONS

By agreeing to these Terms of Service, you represent that you are the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and that you have given us your consent to allow any of your minor dependents to use these site to use.

You may not use our products for any illegal or unauthorized purpose, and you may not violate any laws in your jurisdiction (including but not limited to copyright laws) when using the Service.

You must not transmit any worms or viruses or any destructive code.

Violation or violation of any of the Terms will result in the immediate termination of your Services.


SECTION 2 - TERMS AND CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be sent unencrypted and (a) sent over multiple networks; and (b) changes to meet and adapt to the technical requirements of networks or connection equipment. Credit card information is always encrypted during network transfers.

You agree not to reproduce, replicate, copy, sell, resell or exploit any portion of the Service, use of or access to the Service or any contact on the Website through which the Service is provided without the express written permission from us. .

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


SECTION 3 - INFORMATION, COMPLIANCE AND TIMELINESS OF INFORMATION

We are not responsible if the information on this site is incorrect, complete or out of date. The material on this site is for general information only and should not be used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Reliance on the content of this site is at your own risk.

This site may contain certain historical information. Historical information is generally not current and is provided for reference only. We reserve the right to change the content of this site at any time, but we are under no obligation to update any information on our site. You agree that you are responsible for monitoring changes to our site.


SECTION 4 - SERVICE METHODS AND PRICES

The prices of our products are subject to change without notice.

We reserve the right to change or discontinue the Service (or any part or content thereof) at any time without notice.

We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.


SECTION 5 - PRODUCTS OR SERVICES (if applicable)

certain products or services may be available exclusively online through the Website. These products or services may be in limited quantities and can only be returned or exchanged in accordance with our return policy.

We have made every effort to represent as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that the color reproduction on your computer monitor will be accurate.

We reserve the right, but have no obligation, to limit the sale of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of products or services we provide. All product descriptions or product prices are subject to change at our sole discretion at any time without notice. We reserve the right to discontinue any product at any time. Any offer of any product or service on this site is void if prohibited.

We do not warrant that the quality of any products, services, information or other materials you purchase or receive will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - CHECKING BILLION INFORMATION AND ACCOUNTS

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. Such restrictions may include orders placed with or under the same customer account, the same credit card and/or orders placed with the same billing and/or shipping address. In the event that we change the order or cancel an order, we may attempt to notify you by contacting the email address and/or billing address/phone number provided at the time the order was placed . We reserve the right to restrict or prohibit orders that, in our sole discretion, appear to have been placed by dealers, resellers or distributors.

You agree to provide complete and accurate purchase and current billing information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you if necessary.

Please see our return policy for more information.


SECTION 7 - OPTIONAL

TOOLS We may give you access to third party tools over which we have no control or over which we have no control or input.

You acknowledge and agree that we provide access to such "as is" and "as available" tools without any warranties, representations or conditions of any kind and without any endorsement. We do not accept any liability arising out of or in connection with your use of optional third-party tools.

Your use of any optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with the terms and conditions on which the relevant third party(ies) provide and approve tools.

We may offer new services and/or features through the website (including the release of new tools and resources) in the future. Such new features and/or services are also subject to these Terms of Service.

SECTION 8 - THIRD PARTY LINKS

Certain materials, products and services available through our Service may include materials from third parties.

Third party links on this site may direct you to third party websites that are not affiliated with us. We are not responsible for examining or evaluating content or accuracy and make no warranty, liability or responsibility for any materials or websites of any third party, or for any other materials, products or services of any third party.

We are not liable for any damages or damages related to the purchase or use of goods, services, resources, materials or other transactions in connection with third party websites. Please read carefully and understand the policies and practices of third parties before making a transaction. Complaints, claims, concerns or questions about third party products should be directed to the third party.


SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER ITEMS

For example, if you send certain specific entries (such as contest entries) or unsolicited from us, you send creative ideas, suggestions, proposals, plans or other materials, online, by email, by post or otherwise. . We are under no obligation to (1) keep any comments confidential; (2) pay a fee for any comments; or (3) respond to any comments.

We may, but have no obligation to, monitor, edit or remove any material that we determine in our sole discretion is illegal, abusive, threatening, defamatory, defamatory, pornographic, obscene, or otherwise persuasive or infringes the intellectual property of any party or these Terms of Maintenance. .

You agree that your comments will not infringe any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You also agree that your comments will not contain defamatory or abusive, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, impersonate anyone other than yourself, or mislead us or third parties based on any comments you make. You are solely responsible for any comments you make and for their accuracy. We assume no responsibility and assume no liability for any comments posted by you or any third party.


SECTION 10 - PERSONAL INFORMATION

Our privacy policy governs the submission of personal information through the store. To view our privacy policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

At times, our site or the Service may contain information that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, prices, promotions, offers, shipping charges, products, transit times, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if information in the Service or any related website is inaccurate at any time without notice (including after you place your order have placed).

We assume no obligation to update, amend or clarify any information in the Service or any related website, including but not limited to pricing information, except as required by law. Any specified update or renewal date applied to the Service or any related website should not be construed to indicate that any information in the Service or any related website has been changed or updated.



SECTION 12 - SUGGESTED USE

In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its contents: (a) for any unlawful purpose; (b) encourage others to commit or participate in illegal acts; (c) violate any local, international, federal, provincial or state regulations, rules, laws or rituals; (d) infringe or violate our intellectual property rights or the intellectual property rights of others; (e) commit any harassment, abuse, insult, harm, defamation, defamation, disrespect, intimidation or discrimination based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) submitting false or misleading information; (g) upload or transmit viruses or any other form of malicious code that is or may be used in any way that affects the functionality or operation of the Service or any related website, other websites or the Internet; (h) collect or track the personal information of others; (i) spam, phish, pharm, pretense, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) interfere with the security features of the Service or any related website, other websites or the Internet or around it. We reserve the right to discontinue your use of the Service or any related website for violating the prohibited uses. (j) for any obscene or immoral purpose; or (k) interfere with the security features of the Service or any related website, other websites or the Internet or around it. We reserve the right to discontinue your use of the Service or any related website for violation of the prohibited uses. (j) for any obscene or immoral purpose; or (k) interfere with the security features of the Service or any related website, other websites or the Internet or around it. We reserve the right to discontinue your use of the Service or any related website for violation of the prohibited uses. We reserve the right to discontinue your use of the Service or any related website for violation of the prohibited uses. (j) for any obscene or immoral purpose; or (k) interfere with the security features of the Service or any related website, other websites or the Internet or around it. We reserve the right to discontinue your use of the Service or any related website for violation of the prohibited uses. We reserve the right to discontinue your use of the Service or any related website for violation of the prohibited uses. (j) for any obscene or immoral purpose; or (k) interfere with the security features of the Service or any related website, other websites or the Internet or around it. We reserve the right to discontinue your use of the Service or any related website for violation of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITED LIABILITY

We do not warrant, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the service are accurate or reliable.

You agree that we may remove the service from time to time indefinitely or cancel the service at any time, without notice to you.

You expressly agree that your use of the Service, or your inability to use it, is at your own risk. The Service and all products and services provided to you through the Service (except as we expressly say) are provided "as is" and "as available" for use, without any representation, warranties or conditions of any kind, express or implied, including all implied warranties or conditions of affordability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

or any loss or damage of any kind incurred as a result of using the Service or any material (or product) posted, transmitted, or otherwise made available through the Service, even if they have been advised that this is feasible. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability in those states or jurisdictions is limited to the extent permitted by law.



SECTION 14 - EXEMPTION

You agree to protect, defend and hold harmless Chongqing Runrida Business Information Consulting Co. and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensees, service providers, subcontractors, suppliers, interns, and employees from any claim or claim, including reasonable attorneys' fees, made by any third party for your violation of these Terms of Service or as a result of your violation of these Terms of Service or the documents containing them by reference, or violation of any law or third party rights.


SECTION 15 - INVESTMENTS

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service, a such decision shall not affect the validity and enforceability of the remaining provisions.


Article 16 - TERMINATION The

obligations and liabilities of the parties incurred prior to the date of termination shall survive the termination of this Agreement.

These Terms of Service are effective unless and until terminated by you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or if you no longer use our site.

If in our sole discretion we fail, or suspect that you have failed to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or may consequently deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

Failure to exercise or enforce any right or provision of these Terms of Service shall not waive such right or provision.

These Terms of Service and any policies or operating rules we post on this site or in connection with the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding all prior or contemporary agreements, notices and proposals. , oral or written, between you and us (including, but not limited to, prior versions of the Terms of Service).

No ambiguities should be construed in the interpretation of these Terms of Service against the drafter.


SECTION 18 - GOVERNMENT LAW Yes

these Terms of Service and any separate agreements whereby we provide Services to you under control and construction in accordance with the laws of 1267 Willis Street STE 200, Redding, CA, 96001, USA.


SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes on our Website. It is your responsibility to check our Website regularly for changes. Your continued use of or access to our website or the service after the posting of changes to these terms of service constitutes your acceptance of those changes.


SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be directed to us at uk@crazybirdbike.com.

Chongqing Runrida Business Information Consulting Co.

12-1, No.9 Jianxin North Road, Guanyinqiao Street, Jiangbei District, Chongqing, China

Email: uk@crazybirdbike.com