Updated 15,Jul,2023

Payment Policy


PayPal and Credit Card are our preferable payments method on crazybirdbike.com. You can also use alternative payment methods - either a bank wire transfer or convenience store payment. If you want to use a bank wire transfer, please contact us at customer support with your order ID to get our bank information.

Payments may be declined or returned to you, in crazybird’s sole discretion, for any reason or no reason at all. If we accept a pre-order of any Product, your account, credit card, or other payment mechanisms will be charged upon approval by crazybird, regardless of when your purchase is expected to ship.

If any credit card chargeback of any amount is issued on an order, the Limited Warranty for that order will be paused until the chargeback has been resolved.


All applicable taxes (including sales tax) will be collected on all orders where such taxes are required to be collected.


For qualified purchasers, ebikes may be financed through crazybird's consumer financing partners. The necessary qualifications for financing an ebike purchase, and your rights and obligations associated with such purchase, are solely determined by the consumer financing partner. It is your responsibility to review and understand all terms and conditions associated with financing an ebike purchase, and you hereby acknowledge that crazybird is no way responsible for any such financing.


If you are approved for any refund, a credit will automatically be applied to your credit card or original method of payment, within 2-15 days. 

Orders Flagged as Fraud

If your order is flagged by our system as a high risk of fraud, we reserve the right to refuse to fulfill and refund your order. If you feel that a refund was made by mistake, please email us at customer support.